Thursday, January 22, 2009

How can treat their customers this way??

Ok I REALLY need to VENT!! First let me say how much i enjoy shopping on-line. It's combines the fun of window shopping with the gift opening of christmas or a birthday, it's just great!! With that said it is still scary to pay for an item then hope the other end does their part. You worry about mail mishaps etc. but to have to deal with people who JUST STEAL YOUR MONEY is just too much for me!!

First a little back story...My son was born Dec 20th 2006 so we have a lot going on that week :) We recently moved to a small town who's biggest store is Wal-Mart, so to get the gifts I really wanted this year it came down to driving an hour and half, battling other crazy shoppers, hoping those gifts are still on the shelves, all with an almost 2yr old along for the ride, sounds like a WORLD of fun!! Or stay at home, wrapped up in my SUPER COMFY electric blanky and shop from my computer, as my toddler calmly watches cartoons and eats cereal. The choice was easy, but to make sure everything arrived on time (even giving extra time for mishaps!!) I started to order birthday and christmas gifts on the 1st of DEC, plenty of time right, wrong!!

This year was the first year that i bought MOST of our gifts online, but i have bought many other items in the past. I purchased from 3 web sites, including Koles, e-Bay, and Kloes was the best, everything arrived on time in good condition. There were some mishaps w/ e-bay but it was the stupid USPS's fault and My son's bedding took 17days to arrive!! but got here the day before his b-day (it was a big boy birthday gift) The shipper was super nice and truly upset with the post office, as i was :) but this brings us to were the first order i made on the 1st of Dec so i never thought i would have a problem with this order but i have yet to receive my items or a refund!! On Dec 1st i ordered a Max and Ruby Board Book from who was selling it through BigRockMedia (another online company you SHOULD NOT BUY FROM!!) The next day I ordered another book through but from another sub seller. When i ordered the second book it said IN STOCK but when i started wondering where it was (about 2 weeks later) the website now said BACK ORDERED!! WHAT!! NO NO NO!! I would have NEVER ordered a gift that was on back order, you never know when it will arrive!! but the real kicker was the other book, from BigRockMedia. It said it was mailed on the 9th, ok great, where was it then?? I e-mailed both and BigRockMedia and received canned response emails from both, but that is where their help ENDS!! I e-mailed BigRockMedia SEVERAL times inquiring about my order without one real response!! THEY NEVER EVER GOT BACK TO ME!! I had to e-mail several times before receiving there phone number (they even made specifically ask for it!) So once i had a real person to talk to they said "oh sure fine, we will cancel your order for the back-ordered book and you will see the credit on your statement in the next week, but you will have to call BigRockMedia to deal with that order" ok fine, just one more call right, WRONG!! The number that supplied me with was an answering machine from BigRockMedia that said 'because we want to keep cost down we don't offer live customer service and you can leave a message if you want, but this machine is not regularly checked so they don't know when, or if ever, you will be called back" WONDERFUL!! So i call back and told them about the really great message i just listened to, and wondered what they were going to do for me since i paid THEM, not BigRockMedia?? So they said they will have to send this case to their specialists (what ever the hell that means!!) This was back on the 3rd on Jan (and over a MONTH since my order!!)

I have been having hubby check the statement and no money yet from so today I call AGAIN. tells me that there was some computer error with the back ordered order refund, and now that case is going to have to go to a specialist too, and the other case is still at the specialist, WHAT!! What the hell does that mean, 'at the specialist!!' and why if there was an error on the refund, why was i not notified!! Are they just going to keep my money and hope i don't keep calling???? OMG OMG OMG!!! So needless to say i'm pretty upset at this point. The lady on the phone is no help, they have been jerking me along for over a month and to top it off my kid NEVER got his gifts!! So i start to cry a little, not a lot, not sobbing where you can understand me, but i was upset. And can you believe the little bitch on the other end actually says "are you crying??" and not nice like oh are you ok, but mean, like are you ACTUALLY crying over this?... How Mean!! So i said YES I"M CRYING!! and explained everything i had to go though, and how I really felt like i was being scammed first from BigRockMedia and now!! I asked why i didn't receive my first refund and there was no answer to be had!! She just told be i needed to wait a few days for an email from them, saying what, she couldn't tell me cuz that wasn't her department, and she couldn't transfer me either, she was customer service and that is the only branch that will talk to i ask the lady about BigRockMedia and that refund, she says her computer shows they put in a request for a cancellation of that ordered and have not received an answer yet...What!! It's been weeks!! So not only will BigRockMedia ignore me but they are ignoring too and doesn't care to call me? What, just another hope i will forget and stop calling?? THAT'S STEALING!!
So this is where i stand today, no books, no money and no answers. All i have left is my VOICE and i will not be silenced!! I want EVERY PERSON to understand the shoty business practices of both BIGROCKMEDIA and BUY.COM!!!


If you were able to make it through this winded rant then Congrats!! and if you feel PEOPLE should be aware of these scammers then PLEASE RE-POST!! We have to keep these businesses in check or they will just keep on stealing from you and me!! With all that said let me add, I still love to shop on-line!! I will just NEVER SHOP BUY.COM OR BIGROCKMEDIA Ever Ever Ever Again!! I guess we will have to go through the credit card company and just bypass Thanks and have a grateful day!!


Curious Curandera said...

I won't shop at because of the way they treated me the first time I purchased something from them. No More!

Pasifik said...

I love to buy stuff online too. It's easier and saving you time.

Happy blogging,

Toddler Gifts